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Refund and Return Policies
Important notice: Regarding matte finish and other finishes on plates, cups... and all Gharyan Stoneware products:
Marks or scratches can be seen after the use of the utensils on the products. It's a normal and common think on matte finishes. Gharyan Stoneware cannot issue a refund regarding this matter. Thus, for a better usage of Gharyan Stoneware products, we recommend that our costumers read our Use & Care available in every product page.
If you are not completely satisfied with your purchase and wish to return it, contact us at firstname.lastname@example.org within 10 days of the delivery day. To qualify for a return, items must be undamaged and unused. Refunds will be processed onto the original method of payment once the package has made its way back to us.
*Shipping fees are non-refundable. Customs fees when return are assumed by the client
*Return label is not provided unless you received the wrong product.
In the case of a special order, the sale is final.
If your order has arrived damaged or you’ve received the wrong product, send us an e-mail at email@example.com as soon as possible and kindly provide pictures of damaged items, the packaging, and the box.
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