Returns & Refunds

Refund and return policies

Important notice: Regarding matte finish and other finishes on plates, cups... and all Gharyan Stoneware products:

Marks or scratches can be seen after the use of the utensils on the products. It's a normal and common think on matte finishes. Gharyan Stoneware cannot issue a refund regarding this matter. Thus, for a better usage of Gharyan Stoneware products, we recommend that our costumers read our Use & Care available in every product page.

If you are not completely satisfied with your purchase and wish to return it, contact us at info@gharyan.ca within 10 days of the delivery day. To qualify for a return, items must be undamaged and unused. Refunds will be processed onto the original method of payment once the package has made its way back to us. Shipping fees are non-refundable.

In the case of a special order, the sale is final.

If your order has arrived damaged or you’ve received the wrong product, send us an e-mail at info@gharyan.ca as soon as possible and kindly provide pictures of damaged items, the packaging, and the box. 

 

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